One of our bugbears is the consultation exercise. They are a bastardisation of democracy, giving the impression of listening to the public while usually ignoring anything inconvenient that is said. We quote several examples in the book, one of which is the consultation arranged by Royal Mail in 2008-9 when they rushed through a programme [...]
Letter in The Daily Telegraph SIR – The card claiming that you were out when a postman tried to deliver a packet (Letters, October 9) instructs you to use the website to arrange “redelivery”, or to telephone. The website asks for the 13-digit code that the postmen are supposed to have written on the card. [...]
THAT LETTER about “Sorry You Were Out” cards shoved through the letterbox by postmen who don’t even have the packages with them has kicked up a deservedly gritty storm. It’s happened to us many times before, so it’s hard to believe that the Royal Mail management didn’t know about it. But then, they aren’t credited [...]
Theme: Guangzhou
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