Have you ever been kept waiting in a shop or restaurant, fuming at the senseless waste of your time? Stupid question. Of course you have. We all have. Unlike the rest of us, however, digital media consultant Paul McCrudden decided to do something about it. Over six weeks, he calculated the time spent in interacting [...]
A text message from Virgin Mobile says ” Some news about your Virgin Mobile call costs. We’re making some changes to a few of our call charges. National and local toll rates – that’s numbers like 0870, 0871, 0844 and 0845 – are changing to 40p per minute.” What “making some changes” actually means, of [...]
It isn’t just in Europe that snow is creating havoc with travel plans. Snowstorms on the Eastern seaboard of the United States mean that many flights have been cancelled. Delta Airlines customers, however, were particularly incensed to find that, when they rang the airline to try to find out whether they could fly or not, [...]
Hats off to Which? magazine, which is launching a new campaign to encourage customers to give the heave-ho to companies that offer bad customer service. They will run the campaign throughout 2010 and will apparently be offering help and advice to consumers who are keen to switch services, apparently suggesting they move to companies who [...]
As broadband becomes a utility almost as essential as electricity and water, we are turning into a two-tier society. Never mind the question of whether you can get the speeds of “up to” 8MB promised by the ads. If you don’t live in a built-up area, the question is more likely to be whether you [...]
Letter in The Daily Telegraph SIR – The card claiming that you were out when a postman tried to deliver a packet (Letters, October 9) instructs you to use the website to arrange “redelivery”, or to telephone. The website asks for the 13-digit code that the postmen are supposed to have written on the card. [...]
THAT LETTER about “Sorry You Were Out” cards shoved through the letterbox by postmen who don’t even have the packages with them has kicked up a deservedly gritty storm. It’s happened to us many times before, so it’s hard to believe that the Royal Mail management didn’t know about it. But then, they aren’t credited [...]
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